DT Fitness London  ·  Last updated: 22 March 2026

Online Coaching Terms

These terms supplement the Service Terms and Conditions and apply to all online personal training, remote coaching, and online nutrition coaching. In the event of conflict with the Service Terms, these terms take precedence for online services.

1. What Online Coaching Is - and Its Limitations

1.1 Online coaching is delivered remotely via live video sessions, pre-recorded content, written programmes, form-check video feedback, and messaging support.

1.2 Online coaching is fundamentally different from in-person supervised training. Even during live video sessions, our ability to observe your form, assess your physical state, and respond to your training environment is inherently limited. You acknowledge and accept this as an irreducible characteristic of remote coaching. It is a material term of this contract.

2. Your Sole Responsibility for Safe Training

2.1 When training based on our online coaching, you are solely and exclusively responsible for the following:

Training environment: Ensuring you have a safe, clear, well-lit, adequately ventilated space with stable flooring and sufficient room. We have no visibility of or control over your environment and accept no liability whatsoever for any injury, accident, or property damage arising from it.

Equipment: Ensuring all equipment is in sound condition, correctly assembled, and used in accordance with the manufacturer's guidance.

Supervision and spotting: Arranging a qualified spotter or training partner for any exercise that requires one. We are unable to spot, catch, or physically assist you remotely.

Fitness to train each session: Assessing your own physical readiness before each session. If you feel unwell, are in pain, are fatigued, or have any concern about your readiness, do not train. Contact us to reschedule.

Personal safety limits: Exercising within your own current capacity at all times. No instruction, programme, or progression target obliges you to attempt any movement that you feel is unsafe.

Stopping safely: You must stop immediately if you experience chest pain or tightness, severe breathlessness, dizziness, faintness, nausea, heart palpitations, sudden weakness, visual disturbance, or any other concerning symptom.

2.2 You must not train under the influence of alcohol, recreational drugs, or any substance that impairs coordination, judgement, or awareness.

2.3 If you train in a shared space or around children, other people, or animals, you are responsible for their safety and yours.

3. Emergency Situations

3.1 In any medical emergency, call 999 immediately. Do not contact us as your primary response. We cannot provide emergency medical assistance. Do not delay calling emergency services to contact us.

3.2 If training alone, keep a phone within reach during every session.

4. Communication and Response

4.1 We respond to messages within one business day (Monday to Friday, excluding UK public holidays). We do not provide 24/7 support.

4.2 Our communications are coaching support, not medical advice. Consult your GP for any health concern.

5. Video and Personal Content

5.1 Any video, progress photo, or other personal content you send us is used solely for coaching purposes and handled under our Privacy Policy. We will not share it publicly without your explicit written consent.

6. Technology and Platform Disruption

6.1 Online coaching depends on internet connectivity and third-party platforms. We are not liable for disruptions caused by your internet connection, device, or any third-party platform outage (including Zoom, WhatsApp, or similar services).

6.2 If a live session is disrupted by a technology failure on our side, we will offer a replacement session or credit at no additional cost.

7. International Clients

7.1 Online coaching is available internationally. These terms are governed by English law regardless of your location. You are responsible for ensuring participation is lawful under the laws of your country.

8. Limitation of Liability

8.1 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under English law.

8.2 Subject to clause 8.1, and to the fullest extent permitted by law, we shall not be liable for any loss, injury, illness, or damage arising from:

• your training environment, premises, flooring, equipment, or conditions at your location;
• your failure to follow the safety responsibilities in clause 2;
• your failure to stop training when experiencing concerning symptoms;
• your failure to call emergency services when needed;
• your use of unsuitable, damaged, or improperly assembled equipment;
• technical disruptions outside our reasonable control; or
• any delay in our response to a non-emergency communication.